*{box-sizing:border-box} :root{--ink:#15251f;--muted:#6d7974;--line:#e5ebe8;--paper:#f7f9f8;--green:#0e5b42;--green2:#167354;--soft:#eaf3ef;--gold:#b38a46} body{margin:0;font-family:Inter,ui-sans-serif,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:#fff}a{text-decoration:none;color:inherit}.top{height:78px;display:flex;align-items:center;justify-content:space-between;padding:0 max(5vw,28px);border-bottom:1px solid var(--line);background:rgba(255,255,255,.96);position:sticky;top:0;z-index:5}.brand{display:flex;gap:12px;align-items:center}.brand span:last-child{display:flex;flex-direction:column;letter-spacing:.04em}.brand small{font-size:10px;color:var(--muted);letter-spacing:.08em}.mark{width:38px;height:38px;border-radius:11px;background:var(--green);color:white;display:grid;place-items:center;font-weight:800}.top nav{display:flex;align-items:center;gap:26px;font-size:14px}.nav-admin{padding:10px 16px;background:var(--paper);border-radius:10px}.hero{min-height:630px;padding:78px max(6vw,32px);display:grid;grid-template-columns:1.08fr .92fr;gap:8vw;align-items:center;background:radial-gradient(circle at 80% 25%,#e6f2ed 0,transparent 35%),linear-gradient(135deg,#fbfcfb,#f3f7f5)}.eyebrow{font-size:11px;letter-spacing:.18em;font-weight:800;color:var(--green2)}.hero h1{font-size:clamp(52px,6vw,84px);line-height:.96;letter-spacing:-.055em;margin:18px 0 25px}.hero h1 em{font-style:normal;color:var(--green)}.hero-copy>p{font-size:18px;line-height:1.75;color:var(--muted);max-width:650px}.actions{display:flex;gap:12px;margin:32px 0}.btn{display:inline-flex;align-items:center;justify-content:center;border:0;border-radius:12px;padding:14px 22px;font-weight:750;font-size:14px;cursor:pointer}.primary{background:var(--green);color:#fff}.primary:hover{background:#094b36}.ghost{border:1px solid #ccd8d3;background:white}.trust{display:flex;gap:20px;flex-wrap:wrap;font-size:12px;color:#53625c}.hero-card{background:#103d31;color:white;padding:42px;border-radius:28px;box-shadow:0 30px 80px #173d3024;min-height:390px;display:flex;flex-direction:column;justify-content:center}.mini-label{font-size:10px;letter-spacing:.17em;opacity:.6}.shield{margin:28px 0 20px;width:58px;height:58px;border:1px solid #ffffff33;border-radius:18px;display:grid;place-items:center;font-size:25px}.hero-card h3{font-size:30px;line-height:1.25;margin:0 0 45px}.steps{display:flex;align-items:center;gap:12px}.steps div{display:flex;flex-direction:column}.steps b{font-size:12px;color:#d5b16f}.steps span{font-size:12px}.steps i{height:1px;background:#ffffff33;flex:1}.how{padding:85px max(6vw,32px)}.how h2{font-size:38px;margin:10px 0 35px}.cards{display:grid;grid-template-columns:repeat(3,1fr);gap:18px}.cards article{padding:28px;border:1px solid var(--line);border-radius:18px}.cards article>b{color:var(--gold)}.cards h3{font-size:18px}.cards p{color:var(--muted);line-height:1.65}footer{padding:35px max(6vw,32px);border-top:1px solid var(--line);display:flex;gap:15px;flex-direction:column;background:#fbfcfb}footer span,footer small{color:var(--muted)}.page{max-width:1120px;margin:auto;padding:70px 28px 100px}.narrow{max-width:760px}.page-head{margin-bottom:35px}.page-head h1{font-size:46px;letter-spacing:-.04em;margin:12px 0}.page-head p{color:var(--muted)}.form-card,.track-card,.login-card,.result{border:1px solid var(--line);border-radius:20px;padding:34px;background:#fff;box-shadow:0 14px 50px #1a3e2e0a}.form-section{display:flex;gap:16px;align-items:flex-start;margin-bottom:25px}.form-section h3{margin:0}.form-section p{margin:5px 0;color:var(--muted);font-size:13px}.num{width:35px;height:35px;border-radius:10px;background:var(--soft);color:var(--green);display:grid;place-items:center;font-weight:800}.grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.wide{grid-column:1/-1}label{display:flex;flex-direction:column;gap:8px;font-size:13px;font-weight:700}input,select,textarea{width:100%;border:1px solid #dce4e0;border-radius:10px;padding:13px 14px;font:inherit;outline:none;background:#fff;color:var(--ink)}input:focus,select:focus,textarea:focus{border-color:#69a38e;box-shadow:0 0 0 3px #e5f1ec}label small{font-weight:400;color:var(--muted)}.divider{height:1px;background:var(--line);margin:32px 0}.consent{display:flex;gap:12px;background:var(--paper);padding:18px;border-radius:12px;margin:25px 0;font-size:13px;line-height:1.5}.consent input{width:auto}.submit{min-width:190px}.center-page{min-height:70vh;display:grid;place-items:center;padding:60px 24px}.success-card,.login-card{max-width:520px;width:100%;text-align:center}.ok{width:64px;height:64px;margin:0 auto 25px;border-radius:50%;display:grid;place-items:center;background:var(--soft);color:var(--green);font-size:28px}.success-card h2{font-size:30px}.success-card p,.login-card p{color:var(--muted);line-height:1.6}.ticket{font-size:28px;font-weight:850;letter-spacing:.04em;background:var(--paper);padding:20px;border-radius:12px;margin:25px 0}.textlink{display:block;margin-top:20px;color:var(--muted);font-size:13px}.login-card{text-align:left}.login-card h2{font-size:30px;margin-bottom:8px}.login-card label{margin:16px 0}.login-card .btn{width:100%;margin:8px 0 16px}.track-card{display:grid;grid-template-columns:1fr 1fr auto;gap:12px;align-items:end}.result{margin-top:25px}.badge{display:inline-block;padding:6px 10px;border-radius:999px;background:var(--soft);color:var(--green);font-size:11px;font-weight:800}.timeline{margin-top:20px}.timeline>div{display:flex;gap:14px;padding-bottom:20px}.timeline i{width:10px;height:10px;border-radius:50%;background:var(--green);margin-top:5px;box-shadow:0 0 0 5px var(--soft)}.timeline span{display:flex;flex-direction:column}.timeline small{color:var(--muted);margin-top:5px}.flash{max-width:760px;margin:18px auto 0;padding:12px 16px;border-radius:10px}.flash.error{background:#fff0ef;color:#9d302b}

/* admin */
.adminbody{background:#f5f7f6}.sidebar{position:fixed;left:0;top:0;bottom:0;width:235px;background:#12382e;color:#dbe9e4;padding:25px 18px;display:flex;flex-direction:column;gap:7px}.inverse{margin:0 8px 28px}.inverse .mark{background:#fff;color:var(--green)}.inverse small{color:#9cb8ae}.sidebar>a{padding:12px 14px;border-radius:9px;font-size:13px}.sidebar>a.active,.sidebar>a:hover{background:#ffffff12;color:#fff}.side-title{font-size:9px;letter-spacing:.15em;color:#789c8f;margin:22px 14px 5px}.side-bottom{margin-top:auto;border-top:1px solid #ffffff18;padding:18px 10px 0;display:flex;flex-direction:column;gap:4px}.side-bottom small{color:#8eb0a4}.side-bottom a{font-size:12px;margin-top:8px;color:#e7c58a}.adminmain{margin-left:235px;padding:0 34px 60px}.adminhead{height:90px;display:flex;justify-content:space-between;align-items:center;border-bottom:1px solid #e0e6e3}.adminhead small{font-size:9px;letter-spacing:.15em;color:var(--muted)}.adminhead h2{margin:4px 0}.avatar{width:38px;height:38px;border-radius:50%;display:grid;place-items:center;background:var(--green);color:white;font-weight:800}.stats{display:grid;grid-template-columns:repeat(4,1fr);gap:15px;margin:28px 0}.stats article{background:white;border:1px solid var(--line);padding:21px;border-radius:14px;display:flex;flex-direction:column}.stats span{font-size:12px;color:var(--muted)}.stats b{font-size:30px;margin:8px 0}.stats small{font-size:10px;color:#8b9792}.panel{background:white;border:1px solid var(--line);border-radius:15px;padding:22px;margin-bottom:18px}.panelhead h3,.panel h3{margin:0 0 5px}.panelhead p{color:var(--muted);font-size:12px}.tablewrap{overflow:auto}table{width:100%;border-collapse:collapse;font-size:12px}th{text-align:left;color:var(--muted);font-size:10px;letter-spacing:.04em;padding:12px;border-bottom:1px solid var(--line)}td{padding:15px 12px;border-bottom:1px solid #edf1ef}td small{display:block;color:#8a9691;margin-top:4px}.open{color:var(--green);font-weight:800}.empty{text-align:center;color:var(--muted);padding:50px}.tickethead{display:flex;justify-content:space-between;align-items:end;margin:28px 0}.tickethead h2{font-size:30px;margin:10px 0 2px}.tickethead p{margin:0;color:var(--muted)}.back{font-size:12px;color:var(--green)}.big{font-size:12px;padding:8px 13px}.detailgrid{display:grid;grid-template-columns:1.2fr .8fr;gap:18px}.detail dl{display:grid;grid-template-columns:130px 1fr;gap:10px;font-size:13px}.detail dt{color:var(--muted)}.detail dd{margin:0;font-weight:700}.detail h4{margin-top:28px}.story{white-space:pre-wrap;line-height:1.7;color:#4f5e58}.update label{margin:15px 0}.update .btn{width:100%}.timeline p{margin:5px 0;color:#59665f;font-size:12px}
@media(max-width:850px){.top nav a:not(:first-child){display:none}.hero{grid-template-columns:1fr;padding-top:55px}.hero-card{min-height:auto}.cards,.stats,.detailgrid{grid-template-columns:1fr}.grid{grid-template-columns:1fr}.wide{grid-column:auto}.track-card{grid-template-columns:1fr}.sidebar{width:70px;padding:20px 9px}.sidebar .brand span:last-child,.sidebar>a,.side-title,.side-bottom{font-size:0}.sidebar>a::first-letter{font-size:18px}.adminmain{margin-left:70px;padding:0 15px 40px}.stats{grid-template-columns:1fr 1fr}.page-head h1{font-size:38px}}@media(max-width:520px){.hero{padding:45px 22px}.hero h1{font-size:50px}.hero-card{padding:28px}.top{padding:0 18px}.top nav a:first-child{font-size:12px}.trust{flex-direction:column;gap:8px}.cards{grid-template-columns:1fr}.page{padding:45px 18px}.form-card{padding:22px}.stats{grid-template-columns:1fr}.adminhead h2{font-size:20px}}


/* ===== CRS V1.2 PREMIUM BANKING UI ===== */
:root{
 --navy:#102b3a;--blue:#155b8f;--cyan:#2d8eaa;--emerald:#0b684c;
 --gold2:#c8a45c;--surface:#f5f8f9;--shadow:0 18px 55px rgba(20,49,60,.10)
}
body{background:#fbfcfc}
.top{height:82px;box-shadow:0 1px 0 rgba(15,49,58,.06);backdrop-filter:blur(18px)}
.brand b{font-size:16px;letter-spacing:.055em}.brand small{margin-top:2px}
.mark{background:linear-gradient(145deg,var(--navy),var(--emerald));box-shadow:0 8px 22px rgba(13,78,67,.18)}
.top nav a{transition:.2s ease}.top nav a:hover{color:var(--emerald)}
.nav-admin{border:1px solid #e7eeeb;background:#f7faf9!important}
.hero{position:relative;overflow:hidden;min-height:650px;background:
 radial-gradient(circle at 77% 18%,rgba(41,142,170,.13),transparent 24%),
 radial-gradient(circle at 88% 70%,rgba(11,104,76,.12),transparent 26%),
 linear-gradient(135deg,#fcfdfd 0%,#f2f7f6 58%,#eef5f5 100%)}
.hero:before{content:"";position:absolute;right:-120px;top:-180px;width:520px;height:520px;border:1px solid rgba(13,104,76,.08);border-radius:50%}
.hero:after{content:"";position:absolute;right:-10px;top:-70px;width:330px;height:330px;border:1px solid rgba(21,91,143,.08);border-radius:50%}
.hero-copy,.hero-card{position:relative;z-index:1}
.hero h1{font-weight:800}.hero h1 em{background:linear-gradient(90deg,#0a684b,#176b7b);-webkit-background-clip:text;color:transparent}
.hero-card{background:
 linear-gradient(145deg,rgba(16,51,55,.98),rgba(7,84,65,.98));
 border:1px solid rgba(255,255,255,.12);box-shadow:0 30px 90px rgba(9,62,51,.22)}
.hero-card:before{content:"CRS";position:absolute;right:28px;top:12px;font-size:110px;font-weight:900;color:rgba(255,255,255,.025);letter-spacing:-.08em}
.shield{background:rgba(255,255,255,.04);color:#f1d391}
.btn{transition:transform .18s ease,box-shadow .18s ease,background .18s ease}.btn:hover{transform:translateY(-1px)}
.primary{background:linear-gradient(135deg,#0c674b,#0a5942);box-shadow:0 10px 24px rgba(9,94,67,.16)}
.ghost:hover{box-shadow:0 8px 24px rgba(24,61,48,.08)}
.cards article{background:#fff;transition:.2s ease;box-shadow:0 8px 30px rgba(20,60,45,.025)}
.cards article:hover{transform:translateY(-3px);box-shadow:var(--shadow);border-color:#d5e3dd}
.form-card,.track-card,.login-card,.result{box-shadow:var(--shadow);border-color:#e4ebe8}
.form-card{position:relative;overflow:hidden}.form-card:before{content:"";position:absolute;left:0;top:0;bottom:0;width:4px;background:linear-gradient(#0c684b,#278da2)}
.num{background:linear-gradient(145deg,#e9f5f0,#e6f1f4);box-shadow:inset 0 0 0 1px #dceae5}
input,select,textarea{transition:.18s ease;background:#fcfdfd}
input:hover,select:hover,textarea:hover{border-color:#bdcec7}
.success-card{border:1px solid var(--line);padding:42px;border-radius:24px;box-shadow:var(--shadow);background:#fff}
.ticket{border:1px dashed #bfd1ca;color:#0b6047;letter-spacing:.07em}

/* Internal banking workspace */
.adminbody{background:#f3f6f6}
.sidebar{width:250px;background:
 linear-gradient(180deg,#102f31 0%,#0b4538 100%);box-shadow:8px 0 30px rgba(11,45,39,.07)}
.sidebar>a{transition:.18s ease}.sidebar>a.active{background:linear-gradient(90deg,rgba(255,255,255,.13),rgba(255,255,255,.06));box-shadow:inset 3px 0 #d8b76d}
.side-title{color:#7fa89a}
.side-bottom{background:rgba(0,0,0,.06);margin-left:-18px;margin-right:-18px;margin-bottom:-25px;padding:20px 28px 25px}
.adminmain{margin-left:250px;max-width:1800px}
.adminhead{height:96px;position:relative}.adminhead:after{content:"INTERNAL • SECURE WORKSPACE";position:absolute;right:58px;top:42px;font-size:8px;letter-spacing:.15em;color:#8b9994}
.avatar{background:linear-gradient(145deg,#0a684b,#164c61);box-shadow:0 8px 20px rgba(12,77,62,.16)}
.stats{gap:18px}
.stats article{position:relative;overflow:hidden;border:1px solid #e1e8e5;box-shadow:0 8px 25px rgba(21,53,43,.035);transition:.18s ease}
.stats article:hover{transform:translateY(-2px);box-shadow:0 13px 32px rgba(21,53,43,.07)}
.stats article:after{content:"";position:absolute;width:72px;height:72px;border-radius:50%;right:-24px;top:-25px;background:rgba(15,104,76,.055)}
.stats article:nth-child(2):after{background:rgba(200,164,92,.10)}
.stats article:nth-child(3):after{background:rgba(45,142,170,.09)}
.stats article:nth-child(4):after{background:rgba(15,104,76,.08)}
.stats b{letter-spacing:-.04em}
.panel{box-shadow:0 8px 28px rgba(21,53,43,.035);border-color:#e1e8e5}
.panelhead{display:flex;align-items:center;justify-content:space-between}
.panelhead:after{content:"Live Queue";font-size:9px;text-transform:uppercase;letter-spacing:.12em;color:#0b684c;background:#e9f4ef;padding:7px 10px;border-radius:999px}
table tbody tr{transition:.15s ease}table tbody tr:hover{background:#f7faf9}
th{background:#fafcfb}.badge{border:1px solid #d8e9e1}
.open{white-space:nowrap}
.tickethead{background:linear-gradient(135deg,#fff,#f8fbfa);border:1px solid var(--line);border-radius:17px;padding:20px 22px;box-shadow:0 8px 28px rgba(21,53,43,.035)}
.detail dl{background:#f8faf9;padding:18px;border-radius:12px}
@media(max-width:850px){.sidebar{width:72px}.adminmain{margin-left:72px}.adminhead:after{display:none}}

/* ===== V1.3 OFFICIAL CORPORATE LOGO ===== */
.official-logo{
  display:block;
  width:250px;
  max-width:32vw;
  height:48px;
  object-fit:contain;
  object-position:left center;
}
.brand-crs{
  display:flex!important;
  flex-direction:column;
  padding-left:2px;
  border-left:1px solid #dfe7e3;
  margin-left:2px;
}
.brand-crs small{
  padding-left:10px;
  font-size:9px!important;
  letter-spacing:.12em!important;
  text-transform:uppercase;
  color:#71807a!important;
}
.sidebar .brand.inverse{
  display:block;
  margin:0 4px 25px;
}
.sidebar .official-logo.admin-logo{
  width:190px;
  max-width:100%;
  height:56px;
  object-fit:contain;
  object-position:left center;
  filter:drop-shadow(0 5px 12px rgba(0,0,0,.08));
}
.admin-crs-label{
  display:flex;
  align-items:baseline;
  gap:7px;
  margin:3px 0 0 4px;
}
.admin-crs-label b{font-size:13px;color:#fff;letter-spacing:.08em}
.admin-crs-label small{font-size:8px;color:#91b1a6;letter-spacing:.06em}
@media(max-width:850px){
 .official-logo{width:190px;max-width:42vw}
 .sidebar .official-logo.admin-logo{width:52px;height:46px;object-fit:cover;object-position:left center}
 .admin-crs-label{display:none}
}
@media(max-width:520px){
 .official-logo{width:175px;max-width:52vw;height:42px}
 .brand-crs{display:none!important}
}

/* ===== V1.4 MODERN BLUE CALIBRATION ===== */
:root{
 --ink:#102638;
 --muted:#657789;
 --line:#dfe8ee;
 --paper:#f5f9fc;
 --green:#126f91;
 --green2:#0b75a5;
 --soft:#eaf5fb;
 --gold:#d2a449;
 --navy:#0b3557;
 --blue:#087bb5;
 --cyan:#28a5c7;
 --emerald:#0b7392;
}
body{color:var(--ink)}
.top{
 height:88px;
 background:rgba(255,255,255,.96);
 border-bottom:1px solid #dfeaf0;
 box-shadow:0 8px 32px rgba(15,66,94,.055);
}
.brand{gap:14px}
.official-logo{height:52px;width:255px;max-width:30vw}
.brand-crs{
 min-width:168px;
 border-left:1px solid #d7e4eb;
 padding-left:15px!important;
 margin-left:0;
 gap:0;
}
.brand-crs b{
 font-size:20px;
 line-height:1;
 letter-spacing:.12em;
 color:#0b6793;
 font-weight:900;
}
.brand-crs small{
 padding-left:0!important;
 margin-top:5px!important;
 color:#6d8290!important;
 font-size:8px!important;
 letter-spacing:.13em!important;
 white-space:nowrap;
}
.modern-nav{gap:9px!important}
.modern-nav a{
 display:flex;
 align-items:center;
 gap:8px;
 padding:10px 13px;
 border:1px solid transparent;
 border-radius:11px;
 font-size:12px!important;
 font-weight:700;
 color:#29475a;
 transition:.18s ease;
}
.modern-nav a:hover{
 background:#eef7fb;
 border-color:#d6eaf3;
 color:#0875a8!important;
 transform:translateY(-1px);
}
.modern-nav .nav-admin{
 background:linear-gradient(135deg,#0d6f9c,#0a5f88)!important;
 color:#fff!important;
 border-color:#0a628d;
 box-shadow:0 8px 20px rgba(11,102,146,.14);
}
.modern-nav .nav-admin:hover{color:#fff!important;background:linear-gradient(135deg,#087dac,#07577f)!important}
.nav-ico{
 width:22px;height:22px;border-radius:7px;
 display:grid;place-items:center;
 background:#e9f4f9;
 color:#0a75a5;
 font-size:14px;font-weight:900;
}
.nav-admin .nav-ico{background:rgba(255,255,255,.14);color:#fff}

/* Hero: calibrated blue banking palette */
.hero{
 background:
 radial-gradient(circle at 78% 18%,rgba(34,164,199,.16),transparent 25%),
 radial-gradient(circle at 90% 76%,rgba(9,107,154,.11),transparent 28%),
 linear-gradient(135deg,#fbfdfe 0%,#f0f7fa 56%,#eaf5f9 100%);
}
.hero h1 em{
 background:linear-gradient(90deg,#0877a8,#1490aa);
 -webkit-background-clip:text;color:transparent
}
.hero:before,.hero:after{border-color:rgba(11,112,157,.10)}
.hero-card{
 background:
 linear-gradient(145deg,#0b3557 0%,#075d7b 62%,#087b91 100%);
 box-shadow:0 30px 90px rgba(6,77,112,.24);
}
.hero-card:before{color:rgba(255,255,255,.04)}
.shield{color:#ffd478}
.eyebrow{
 color:#0878aa;
 font-size:14px!important;
 letter-spacing:.16em;
 font-weight:900;
}
.hero .eyebrow{
 display:inline-flex;
 align-items:center;
 gap:10px;
 padding:8px 12px;
 border-radius:999px;
 background:rgba(255,255,255,.72);
 border:1px solid #d7eaf2;
 box-shadow:0 7px 22px rgba(11,95,135,.06);
}
.hero .eyebrow:before{
 content:"";
 width:7px;height:7px;border-radius:50%;
 background:#1599bb;
 box-shadow:0 0 0 4px rgba(21,153,187,.12);
}
.primary{
 background:linear-gradient(135deg,#087caf,#08688f);
 box-shadow:0 10px 25px rgba(7,110,156,.18);
}
.primary:hover{background:linear-gradient(135deg,#0874a3,#075b81)}
.trust span:before{color:#0c80ad}
.num{color:#0879a7;background:linear-gradient(145deg,#e9f6fb,#e6f2f7)}
.form-card:before{background:linear-gradient(#087bb5,#25a4bf)}
.badge{background:#eaf5fa;color:#08719d;border-color:#d6eaf2}

/* Admin follows the same blue banking identity */
.sidebar{
 background:linear-gradient(180deg,#0a304f 0%,#075875 100%);
 box-shadow:8px 0 30px rgba(6,55,82,.08)
}
.sidebar>a.active{box-shadow:inset 3px 0 #f0c66d}
.avatar{background:linear-gradient(145deg,#087bb5,#075977)}
.admin-crs-label b{color:#fff}
.admin-crs-label small{color:#a9ccdb}
.stats article:after{background:rgba(8,123,181,.07)}
.open{color:#0876a6}
.timeline i{background:#087bb5;box-shadow:0 0 0 5px #e8f4f9}

@media(max-width:1050px){
 .brand-crs{min-width:auto}
 .brand-crs small{display:none}
 .modern-nav a{padding:10px}
 .modern-nav a span:last-child{display:none}
 .modern-nav .nav-admin span:last-child{display:inline}
}
@media(max-width:650px){
 .top{height:76px}
 .official-logo{width:190px;max-width:58vw;height:44px}
 .brand-crs{display:none!important}
 .modern-nav .nav-admin span:last-child{display:none}
 .modern-nav a{padding:8px}
}

/* ===== V2 BUSINESS MODULES ===== */
.attention-bar{margin:25px 0 -10px;background:#fff8e8;border:1px solid #f0dfb4;padding:12px 16px;border-radius:12px;font-size:12px;color:#70551b}.attention-bar b{font-size:18px;margin:0 5px}
.sla{font-size:10px;font-weight:800;padding:6px 8px;border-radius:999px;background:#eaf5fa;color:#08719d;white-space:nowrap}.sla.mendekati-sla{background:#fff4d9;color:#88620b}.sla.lewat-sla{background:#ffebe8;color:#a6372e}.sla.selesai{background:#eaf5ef;color:#15704d}
.business-grid{display:grid;grid-template-columns:1fr 1fr;gap:18px;margin-top:28px}.inline-add,.user-form{display:flex;gap:10px;margin:18px 0;align-items:end}.inline-add input:first-of-type{flex:1}.inline-add input[type=number]{width:100px}.master-list>div{display:flex;justify-content:space-between;align-items:center;border-top:1px solid var(--line);padding:12px 2px}.master-list span{display:flex;flex-direction:column}.master-list small,.muted,.public-note{color:var(--muted);font-size:11px}.mini{border:1px solid #d9e6ec;background:#f7fafb;padding:7px 9px;border-radius:8px;font-size:10px;cursor:pointer}.mini.on{color:#08719d}.mini.off{color:#9a554e;background:#fff5f3}.actions-inline{display:flex;gap:5px}.public-note{background:#f4f8fa;padding:10px 12px;border-radius:9px;margin-top:20px}
@media(max-width:900px){.business-grid{grid-template-columns:1fr}.inline-add,.user-form{flex-direction:column;align-items:stretch}.inline-add input[type=number]{width:100%}}

/* ===== V2.1 WORKFLOW / DISPOSITION ===== */
.ticket-status{display:flex;gap:8px;align-items:center}.workflow-strip{display:grid;grid-template-columns:repeat(6,1fr);background:#fff;border:1px solid var(--line);border-radius:15px;padding:17px 20px;margin:-10px 0 18px;box-shadow:0 8px 28px rgba(20,60,80,.035)}.workflow-strip div{position:relative;display:flex;align-items:center;gap:8px;color:#8a9aa4;font-size:10px;font-weight:800}.workflow-strip div:not(:last-child):after{content:"";height:1px;background:#dce7ec;position:absolute;left:70%;right:5%;top:13px}.workflow-strip i{font-style:normal;width:27px;height:27px;border-radius:50%;display:grid;place-items:center;background:#edf3f6}.workflow-strip .done{color:#0877a8}.workflow-strip .done i{background:#e4f3f9;color:#0877a8}.workflow-box hr{border:0;border-top:1px solid var(--line);margin:20px 0}.workflow-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.actionbtn{background:#eaf5fa;color:#086f9b}.subtle{background:#f4f6f7;color:#526773}.warning{background:#fff2d7;color:#805b0c}.resolutionbtn{width:100%;background:#0d6f9c;color:#fff;margin-top:4px}.closebtn{width:100%;background:#123f55;color:#fff;margin-top:8px}.resolution{border-left:4px solid #1598ba}.resolution p{line-height:1.7;white-space:pre-wrap}.workflow-box textarea{resize:vertical}
@media(max-width:900px){.workflow-strip{grid-template-columns:repeat(3,1fr);gap:14px}.workflow-strip div:after{display:none}.workflow-actions{grid-template-columns:1fr}}

.notify-hero{display:flex;justify-content:space-between;align-items:center;margin:28px 0 18px;padding:24px 28px;border-radius:18px;background:linear-gradient(135deg,#0a3556,#08799c);color:#fff}.notify-hero p{color:#d5e9f1}.provider-pill{padding:10px 13px;border:1px solid #ffffff33;border-radius:999px;background:#ffffff14;font-size:10px;font-weight:900}.settings-form{display:grid;gap:12px}.check{display:flex!important;gap:8px!important;align-items:center}.check input{width:auto}.template-grid{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.template-card{border:1px solid var(--line);border-radius:13px;padding:14px;background:#fbfdfe;display:grid;gap:8px}.event-key{font-size:9px;letter-spacing:.12em;color:#0877a8;font-weight:900}.logstatus{font-size:9px;font-weight:900;background:#eaf5fa;color:#08719d;padding:5px 7px;border-radius:999px}.payload{max-width:420px;font-size:11px}@media(max-width:900px){.template-grid{grid-template-columns:1fr}}
/* V2.2.1 stability + phone ticket finder */
.track-card small{font-weight:500;color:#7b8d99}.finder-list{display:grid;gap:9px;margin-top:16px}.finder-row{display:grid;grid-template-columns:1fr auto auto;align-items:center;gap:12px;padding:13px 15px;border:1px solid var(--line);border-radius:12px;background:#fbfdfe}.finder-row div{display:grid;gap:3px}.finder-row small{color:#738894}.finder-row .mini{border:0;border-radius:9px;padding:8px 12px;background:#e6f4fa;color:#08739f;font-weight:800;cursor:pointer}@media(max-width:650px){.finder-row{grid-template-columns:1fr auto}.finder-row .mini{grid-column:1/-1}}

/* ===== V2.2.2 FINAL STABILIZATION ===== */
.hero-card::after,.hero-visual::after,.statement-card::after{font-weight:900!important;opacity:.13!important;letter-spacing:-.07em!important}
.escalation-box{display:none;margin-top:12px;padding:16px;border:1px solid #d9c9f5;border-radius:13px;background:#faf7ff}.escalation-box.show{display:grid;gap:11px}.esc-title{display:grid;gap:3px;color:#5f3a99}.esc-title span{font-size:10px;color:#806da0}.escalate-confirm{background:#6941a5;color:#fff;width:100%}.escalation-info{display:grid;gap:4px;margin:13px 0;padding:12px 14px;border-left:3px solid #7451b8;border-radius:8px;background:#faf7ff;color:#5e4587}.escalation-info span{font-size:11px}.escalation-info p{margin:3px 0 0;color:#5f6870;font-size:11px}

/* V2.3 watermark: whiter + stronger */
.hero-card::after,.hero-visual::after,.statement-card::after{color:#fff!important;font-weight:950!important;opacity:.34!important;text-shadow:0 1px 0 rgba(255,255,255,.14)!important;letter-spacing:-.08em!important}
.report-head{display:flex;justify-content:space-between;align-items:flex-end;gap:18px;margin-bottom:16px}.report-head h1{margin:5px 0}.report-head p{margin:0;color:#71838f}.report-filter{display:grid;grid-template-columns:repeat(6,minmax(110px,1fr)) auto auto;gap:9px;align-items:end;background:#fff;border:1px solid var(--line);border-radius:15px;padding:14px;margin-bottom:14px}.report-filter label{display:grid;gap:5px;font-size:10px;font-weight:800;color:#526976}.metric-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:11px;margin-bottom:14px}.metric{background:#fff;border:1px solid var(--line);border-radius:15px;padding:15px;display:grid;gap:4px}.metric span{font-size:10px;color:#71838f}.metric b{font-size:22px;color:#102b3b}.metric small{font-size:9px;color:#91a0a9}.report-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:13px;margin-bottom:13px}.report-card{background:#fff;border:1px solid var(--line);border-radius:16px;padding:16px;margin-bottom:13px}.report-card.wide{grid-column:1/-1}.card-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:12px}.card-title h3{margin:0}.rank-row{display:flex;justify-content:space-between;padding:8px 0;border-bottom:1px solid #edf2f4;font-size:11px}.bar-chart{height:170px;display:flex;align-items:flex-end;gap:8px;border-bottom:1px solid #dce7eb}.bar-col{height:155px;flex:1;display:flex;flex-direction:column;justify-content:flex-end;align-items:center;gap:4px}.bar{width:min(28px,75%);min-height:3px;border-radius:6px 6px 2px 2px;background:linear-gradient(180deg,#12acd2,#0877a2)}.bar-value,.bar-col small{font-size:8px;color:#607783}.table-scroll{overflow:auto}.report-card table{width:100%;border-collapse:collapse}.report-card th,.report-card td{text-align:left;padding:9px;border-bottom:1px solid #edf2f4;font-size:10px}.empty{text-align:center;color:#91a0a9;padding:22px}@media(max-width:1200px){.metric-grid,.report-filter{grid-template-columns:repeat(3,1fr)}}@media(max-width:760px){.report-head{flex-direction:column;align-items:flex-start}.metric-grid,.report-grid,.report-filter{grid-template-columns:1fr}.report-card.wide{grid-column:auto}}

/* ===== V2.4 REPORTING REFINEMENT ===== */
.report-head{margin:0 0 14px!important;align-items:center!important}
.report-head h1{font-size:26px!important;line-height:1.15}
.report-filter{grid-template-columns:repeat(6,minmax(105px,1fr)) auto!important;padding:13px!important}
.filter-actions{display:flex;gap:7px;align-items:center}
.metric-grid.executive{grid-template-columns:repeat(6,1fr)!important}
.metric-grid.executive .metric{min-height:88px;justify-content:center;padding:14px 16px}
.metric-grid.executive .metric b{font-size:24px}
.executive-grid{grid-template-columns:1.45fr .55fr!important;align-items:stretch}
.report-card{box-shadow:0 8px 24px rgba(18,55,75,.035)}
.trend-card,.attention-card{min-height:210px}
.trend-compact{display:grid;gap:9px;margin-top:10px}
.trend-item{display:grid;grid-template-columns:42px 1fr 28px;gap:9px;align-items:center;font-size:10px;color:#6a7e8a}
.trend-item b{text-align:right;color:#16374a}
.trend-track{height:7px;background:#edf4f7;border-radius:99px;overflow:hidden}
.trend-track i{display:block;height:100%;min-width:5px;background:linear-gradient(90deg,#0877a2,#14a7c2);border-radius:99px}
.sla-summary{height:145px;display:grid;grid-template-columns:1fr;align-content:center;gap:12px}
.sla-summary div{display:flex;justify-content:space-between;align-items:baseline;padding-bottom:9px;border-bottom:1px solid #edf2f4}
.sla-summary b{font-size:22px;color:#0b6f99}.sla-summary span{font-size:10px;color:#71838f}
.four-cards{grid-template-columns:repeat(2,1fr)!important}
.rank-row{align-items:center}.rank-row>div{display:grid;grid-template-columns:minmax(120px,auto) 1fr;align-items:center;gap:10px;flex:1}
.rank-row i{height:5px;background:#edf4f7;border-radius:99px;overflow:hidden}.rank-row em{display:block;height:100%;background:#1599b8;border-radius:99px}
.soft-pill{font-size:9px;font-weight:900;letter-spacing:.06em;padding:6px 9px;border-radius:999px;background:#edf7fa;color:#08749f}
.card-title small{display:block;margin-top:3px;color:#82939d;font-size:9px}
.detail-report{margin-bottom:25px}
@media(max-width:1200px){.metric-grid.executive{grid-template-columns:repeat(3,1fr)!important}.report-filter{grid-template-columns:repeat(3,1fr)!important}.filter-actions{grid-column:1/-1}}
@media(max-width:850px){.executive-grid,.four-cards{grid-template-columns:1fr!important}.metric-grid.executive{grid-template-columns:repeat(2,1fr)!important}}
@media(max-width:600px){.metric-grid.executive,.report-filter{grid-template-columns:1fr!important}}

/* ===== V2.4.1 FINAL UI / RESPONSIVE / EXPORT FIX ===== */
html,body{max-width:100%;overflow-x:hidden}
.adminmain{margin-left:250px;max-width:none;width:auto;min-width:0;padding:0 28px 50px}
.admincontent{width:100%;min-width:0}
.adminhead{position:sticky;top:0;z-index:20;background:rgba(245,247,246,.94);backdrop-filter:blur(10px)}
.report-page{width:100%;max-width:1500px;margin:0 auto;padding-top:22px}
.report-head{display:flex!important;align-items:center!important;justify-content:space-between!important;margin:0 0 14px!important}
.report-head h1{font-size:26px!important;margin:4px 0 5px!important}
.export-actions{display:flex;gap:8px;flex:0 0 auto}
.report-filter{grid-template-columns:repeat(6,minmax(0,1fr)) auto!important}
.report-filter input,.report-filter select{width:100%;min-width:0}
.metric-grid.executive{grid-template-columns:repeat(6,minmax(0,1fr))!important}
.executive-grid{grid-template-columns:minmax(0,1.45fr) minmax(260px,.55fr)!important}
.four-cards{grid-template-columns:repeat(2,minmax(0,1fr))!important}
.report-card{min-width:0;overflow:hidden}
.rank-row>div{min-width:0}.rank-row span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.table-scroll{width:100%;overflow-x:auto;-webkit-overflow-scrolling:touch}
.table-scroll table{min-width:760px}
.mobile-menu{display:none}
.sidebar-backdrop{display:none}
.side-bottom{gap:7px!important}
.logout-btn{display:flex!important;align-items:center;justify-content:center;gap:8px;background:#fff;color:#0c5f7d!important;border-radius:10px;padding:10px 12px!important;font-size:12px!important;font-weight:900;box-shadow:0 5px 18px rgba(0,0,0,.12)}
.logout-btn:hover{background:#f6c95e!important;color:#17384a!important}
@media(max-width:1180px){
 .adminmain{padding-left:20px;padding-right:20px}
 .metric-grid.executive{grid-template-columns:repeat(3,minmax(0,1fr))!important}
 .report-filter{grid-template-columns:repeat(3,minmax(0,1fr))!important}
 .filter-actions{grid-column:1/-1}
}
@media(max-width:850px){
 .mobile-menu{display:grid;place-items:center;position:fixed;left:12px;top:12px;z-index:1002;width:42px;height:42px;border:0;border-radius:12px;background:#0c6f98;color:#fff;font-size:22px;box-shadow:0 8px 25px rgba(0,50,75,.22)}
 .sidebar{transform:translateX(-105%);transition:transform .22s ease;width:min(290px,84vw)!important;padding:22px 16px!important;z-index:1001;box-shadow:16px 0 40px rgba(0,0,0,.18)}
 body.sidebar-open .sidebar{transform:translateX(0)}
 .sidebar-backdrop{display:block;position:fixed;inset:0;background:rgba(5,25,35,.38);z-index:1000;opacity:0;pointer-events:none;transition:.2s}
 body.sidebar-open .sidebar-backdrop{opacity:1;pointer-events:auto}
 .sidebar .brand span:last-child,.sidebar>a,.side-title,.side-bottom{font-size:inherit!important}
 .side-nav a{display:flex!important;align-items:center;gap:11px;font-size:13px!important}
 .side-title{font-size:9px!important}
 .side-bottom{display:flex!important}
 .adminmain{margin-left:0!important;padding:0 14px 35px!important;width:100%!important}
 .adminhead{height:70px;padding-left:52px}
 .adminhead h2{font-size:19px!important}
 .adminhead>div:first-child>small{display:none}
 .report-page{padding-top:14px}
 .report-head{align-items:flex-start!important;flex-direction:column}
 .export-actions{width:100%}.export-actions .btn{flex:1;text-align:center}
 .executive-grid,.four-cards{grid-template-columns:1fr!important}
}
@media(max-width:620px){
 .metric-grid.executive{grid-template-columns:repeat(2,minmax(0,1fr))!important}
 .report-filter{grid-template-columns:repeat(2,minmax(0,1fr))!important}
 .filter-actions{display:grid;grid-template-columns:1fr 1fr}
 .report-head h1{font-size:22px!important}
 .report-head p{font-size:11px}
 .metric-grid.executive .metric{min-height:82px;padding:12px}
 .metric-grid.executive .metric b{font-size:21px}
 .report-card{padding:13px}
 .rank-row>div{grid-template-columns:minmax(90px,42%) 1fr}
}
@media(max-width:420px){
 .metric-grid.executive{grid-template-columns:1fr 1fr!important}
 .report-filter{grid-template-columns:1fr!important}
 .filter-actions{grid-template-columns:1fr 1fr}
 .avatar{width:34px;height:34px}
}

/* V2.4.3 sidebar + complaint management */
.side-nav{display:flex;flex-direction:column;gap:7px;min-height:0;overflow-y:auto;overflow-x:hidden;scrollbar-width:none;-ms-overflow-style:none}
.side-nav::-webkit-scrollbar{width:0;height:0;display:none}
.side-nav>a{display:flex;align-items:center;gap:11px;padding:12px 14px;border-radius:9px;font-size:13px;color:#dbe9e4;transition:.18s ease;flex:0 0 auto}
.side-nav>a.active,.side-nav>a:hover{background:linear-gradient(90deg,rgba(255,255,255,.13),rgba(255,255,255,.06));color:#fff;box-shadow:inset 3px 0 #f0c66d}
.clickable-row{cursor:pointer;transition:background .15s ease}.clickable-row:hover{background:#f3f9fb}.ticket-link{color:inherit;text-decoration:none}.ticket-link:hover{color:#087da6}
.complaint-filter{grid-template-columns:minmax(210px,1.5fr) repeat(6,minmax(125px,1fr));align-items:end}.complaints-page .detail-report{margin-top:18px}
@media(max-width:1200px){.complaint-filter{grid-template-columns:repeat(3,minmax(0,1fr))}}
@media(max-width:720px){.complaint-filter{grid-template-columns:1fr}.report-head{align-items:flex-start}.export-actions{width:100%;display:flex}.export-actions .btn{flex:1;text-align:center}.table-scroll{overflow-x:auto;-webkit-overflow-scrolling:touch}.table-scroll table{min-width:820px}}


/* V2.4.5 Global Date Standardization — visible date format DD/MM/YYYY */
.date-id-field{position:relative;display:grid;grid-template-columns:minmax(0,1fr) 38px;align-items:center;width:100%}
.date-id-display{grid-column:1/-1;width:100%!important;padding-right:44px!important;font-variant-numeric:tabular-nums}
.date-id-button{position:absolute;right:4px;top:50%;transform:translateY(-50%);width:32px;height:32px;border:0;border-radius:8px;background:transparent;color:#45616f;cursor:pointer;font-size:14px;display:grid;place-items:center}
.date-id-button:hover{background:#eaf5f8;color:#0877a2}
.date-id-native{position:absolute!important;width:1px!important;height:1px!important;opacity:0!important;pointer-events:none!important;right:0;bottom:0;padding:0!important;border:0!important}
@media(max-width:720px){.date-id-display{min-height:44px}.date-id-button{width:36px;height:36px}}